Please read these terms carefully before using our platform. They govern your rights and responsibilities.
Last updated: June 2026
01
Agreement to Terms
By accessing or using our platform, you agree to be bound by these Terms of Service and all applicable laws and regulations.
If you do not agree with any part of these terms, you must not use our platform.
We may update these terms at any time. Continued use after changes constitutes acceptance.
02
Platform as Facilitator (Agent)
We are a marketplace platform that facilitates transactions between buyers (clients) and service providers (experts).
We are NOT the seller of services. Providers are independent contractors, not employees or agents of the platform.
All payments held in escrow are the property of the respective buyer until work is completed and funds are released to the provider.
We charge a platform commission (facilitator fee) for matching buyers with providers and managing escrow payments.
Platform commission rates vary by provider subscription plan: Free (10%), Pro (8%), Business (6%).
03
Payments & Fees
Buyers pay the bid amount plus a 4% + 30¢ card processing fee per transaction.
The processing fee covers payment gateway costs and is non-refundable.
Providers receive their bid amount minus the platform commission based on their subscription plan.
All fees are displayed transparently before any transaction is confirmed.
Subscription plan fees are billed monthly or annually and are non-refundable except as required by law.
04
Escrow & Release Policy
When a bid is accepted, buyer funds are held securely in escrow by the platform.
Funds are released to the provider only when the buyer confirms satisfactory completion of work.
Providers must mark work as complete and request release before funds are transferred.
Buyers have the right to request revisions before releasing payment.
Disputed payments are reviewed by platform administrators before resolution.
After payment is released to a provider, a mandatory 24-hour hold applies before the funds become available for withdrawal. This is a security measure to protect both parties.
Buyers may open a dispute or request a refund only within 24 hours of payment release. After this window expires, the payment is considered final and non-disputable.
05
Provider Obligations
Providers must deliver work as described in their bid within the agreed timeframe.
Providers must maintain professional conduct and respond to buyer communications promptly.
Providers must accurately represent their skills, experience, and qualifications.
Providers agree that platform commission is deducted before payout and is non-negotiable.
Providers must comply with all applicable laws and intellectual property rights.
06
Buyer Obligations
Buyers must provide clear, accurate project requirements before posting tasks.
Buyers must review completed work promptly and provide feedback or request revisions.
Buyers must not request work that violates any laws, regulations, or third-party rights.
Buyers understand that funds are released from escrow upon their confirmation of satisfactory completion.
Chargebacks without valid reason may result in account suspension.
07
Limitation of Liability
We are not liable for the quality, timeliness, or accuracy of services provided by experts.
We are not responsible for disputes between buyers and providers, though we provide mediation tools.
Our total liability for any claim is limited to the amount of platform fees paid for the specific transaction.
We do not guarantee continuous, uninterrupted, or error-free access to the platform.
Questions about these terms?
Our team is here to help. We typically respond within 24-48 hours.